BEST Service Pros

Winter/Fall 2026

BEST Service Pros.

Letter from the Chief People and Culture

Dear BEST Team,

Thank you for everything you do. My first year at BEST has been a great experience because of your hard work and dedication. During my visits to your sites and the time I’ve spent with you, I can clearly see why BEST is the best janitorial company in Canada.

We are also excited to share the new BEST Bulletin. It is now easier to read, available on your phone, and you can download pictures and choose your preferred language. This is part of our effort to make communication simpler and more accessible for everyone.

I am proud of our frontline teams and grateful to work alongside you.

Thank you,

Nalini McIntosh

Frontline Team Members, Because of Your Hard Work...

Frontline Team Achievement

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John Sousa - Victoria Airport - BC

In a recent customer experience at the Airport, John Sousa was recognized for his outstanding support and professionalism. “John Sousa was an absolute pleasure. We arrived late at the airport and lost our bag, and John was super helpful in guiding us through the situation and the next steps. Thankfully, we got our bag!”

Stephanie Grayson , Airport Customer

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Ron Gallinger and Tracy Blekkenhorst - Lakehead University - ON

Over the past several weeks, we have faced extreme weather conditions across Ontario. Despite these challenges, Ron Gallinger and Tracy Blekkenhorst have shown outstanding dedication and consistency, continuing to give their BEST every day. “They have been out there consistently ensuring that the paths and walkways are shoveled and salted. Their hard work does more than just clear snow; it makes the campus a safe environment for every student and staff member.”

Manoj Sangita , Assistant Site Manager at BEST

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Aisetta Congo and Gordon Mccann - University of Alberta - AB

Aisetta and Gordon support and flexibility in helps to cover last-minute shifts. Both stepped in on short notice to ensure coverage was maintained and operations continued smoothly. Their willingness to help when needed and support the team during unexpected situations is greatly appreciated.

Mariah Berube , Site Manager at BEST

BEST Service Pros.

BEST Joke

I told my mop a joke… Now it’s in stitches!

Why did the vacuum start singing? It wanted to suck up the spotlight

BEST Internal Celebrations

Ulf Von Dehn Founder Memorial Educational Grant

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"I am truly grateful for the scholarship I got. It is an honour and encouragement. The fund I received helped to reduce my financial burden. I was able to use it for school materials and a laptop. Thank you"

Dingil Hayle , Generalist Custodian at UARAB

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"I’m truly grateful for the scholarship we received for my spouse. It made a huge difference by easing the financial burden and opening the door to new opportunities. Support like this doesn’t just help one person; it strengthens families and builds brighter futures. If you’re thinking about applying, don’t hesitate. Opportunities like this can truly change lives."

Esmi Abreu , Light Duty Custodian Night at TMUON

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"Being part of a team that has earned this Educational Grant is inspiring. It reminds us that when we support one another and work with integrity, great things happen."

Bernadeth Tan , Generalist Custodian at BC1BC

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"Being a mature student, I enrolled in NAIT Technical School's Academic Upgrading program to complete some STEM courses in order to enroll in their Engineering Technology Program. The scholarship helped ease the financial burden of tuition and fees while continuing to work and attend school. Having access to the Scholarship program was both rewarding and beneficial to my studies and helped to improve my overall confidence."

Andrew Chabot , Generalist Custodian at UARAB

Meet our Durham College & Ontario Tech Team

BEST Service Pros.

BEST Game Competition

Ready to play? Decode the BEST Message!

Download the game, complete the challenge, and send your answer to hello@best.ca.

All correct entries will be entered into a draw to win a $50 gift card. Take a few minutes, have some fun, and show us your BEST skills!

Download The Game

Client Kudos

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Mount Royal University - Alberta

Thank you for the incredible effort during this year’s Schachter Conference. We received very positive feedback from both the conference planners and clients, who were impressed by how smoothly everything ran: custodial services staying on top of garbage, restrooms, and spill response, the excellent organization, seamless stage switchover, and the team’s quick responses with last-minute requests. This level of communication, attention to detail, and teamwork continues to elevate the experience.

Rina Carcasole , Lead Events Specialist

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Georgian College - Ontario

I wanted to share feedback posted on Staff News after Open House. A prospective student shared that after visiting two schools, they chose Georgian and were impressed by the cleanliness and facilities, along with how engaged the faculty were. It really highlights the hard work the BEST team is doing in Barrie.

Caitlin Wilson , Manager, Buildings and Grounds

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University of Toronto - Ontario

A sincere thanks for your excellent work over the holidays, cleaning the Daniels studio spaces. We were extremely pleased with your hard work and the great results. The job was well coordinated, and it was a pleasure to work with you and your team. Sending much gratitude.

Sarah Lucy , Daniels Facilities Coordinator

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University of Alberta - Alberta

I had the opportunity to visit HUB Mall today and was very impressed with the level of cleanliness throughout the space. The area was dust- and debris-free, and the waste collection areas were clean and odor-free. Great job to the BEST team!

Kevin Krell , Room Readiness Supervisor

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Humber College - Ontario

Thank you for your team’s incredible effort in making this year’s President’s Breakfast such a success. From the early planning and attention to detail to the flawless execution of the event, I was truly impressed by the dedication, professionalism, and teamwork demonstrated throughout. The event was seamless, warm, and inspiring, and with many challenges facing our community, creating such a meaningful experience was truly impactful. Great job, and please extend my thanks to everyone involved.

Ann Marie Vaughan , President and CEO

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Tsawwassen Mills – British Columbia

We received positive feedback from Fraser Health regarding the team’s efforts to clean the area beneath the compactor after it was removed. A significant amount of garbage was addressed, and the work did not go unnoticed. Great job to the BEST team!

Andrew Grimley , Assistant General Manager

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Coast Mountain Bus Company – British Columbia

I just wanted to share with you, in my opinion, an outstanding employee on your team. I'm speaking of Mui. She has been taking excellent care of the Metrotown bus loop for many years. She runs a tight ship and tirelessly keeps things in order. She's always on the move, keeping things clean and in order. She always gives a wave and a smile whenever she can and I'm always glad to see her around.

Chris Trithardt , Coast Mountain Bus Company Employee

BEST Beyond the Workplace

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