Creating a sustainable workforce means more than recruiting and retaining employees. It is about fostering environments where people can thrive, feel valued, and find genuine purpose in their work.
During our recent presentations at APPA conferences, Nalini McIntosh, Chief People and Culture Officer, and Jim Southall, Vice President of Business Development, shared insights on Building Future Leaders: Recruitment, Retention, and Growth Strategies.
Our discussion emphasized that true sustainability begins with people. When we focus on connection, transparency, and opportunity, we create programs that support both professional development and personal well-being. These include comprehensive training, leadership pathways, and a culture that empowers every team member to grow and succeed.
We also explored practical ways to strengthen engagement and satisfaction. Initiatives such as social events, kudos programs, education grants, and vendor partnerships help boost morale and encourage ongoing learning.
Collaboration remains the foundation of our approach. We work closely with our frontline teams, leaders, and partners to ensure alignment around shared values and goals. This collaborative spirit builds a workforce that is engaged, resilient, and motivated to deliver outstanding service while contributing to the success of our clients and communities.