BEST Service Pros

FY22 Awards Winners

BEST Service Pros.
One Team

Ines Jallow

This award goes to an individual who truly exemplifies collaboration and partnership within BEST. They model transparent communication and “big picture” thinking to make a positive impact and difference to other team members at BEST.  They build bridges and connections between teams and other team members. This person is always learning and growing to make themselves and those around them better. This team member has a reputation of “getting things done” in a positive and constructive way that helps others move forward with success.

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BEST Service Pros.
Unsung Hero

Amber Torrance

This award recognizes the Individual who has made a significant contribution through acts of selflessness, perseverance and sacrifice without expectation of reward or recognition. This team member quietly makes a difference by aligning our people, systems, and other resources in an effort to grow our corporate intelligence, ensuring BEST continues to be set up for success for all that is within their power.  They contribute behind the scenes with a positive attitude, a willingness to help in whatever capacity necessary and a commitment to excellence. They are a source of inspiration to all of us as their level of commitment and passion really is going above and beyond their role.

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BEST Service Pros.
Core Values

Livia Valpassos

This award is designed to identify and honour the team member who truly demonstrates BEST’s core values consistently. The team member that goes above and beyond their role, all the while upholding BEST’s core values.  At any given time, this team member exemplifies any of BEST’s core values in their work, their attitude and communication with others. Through their actions, they strengthen BEST’s values-driven culture while encouraging their teammates to do the same.

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BEST Service Pros.
Growth Champion

Shawn Meehan

Someone who has demonstrated the ability to go above and beyond and turned that into actions that resulted in Exceptional Growth.

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BEST Service Pros.
Phoenix

People and Culture Team

This award is designed to recognize the team member that faces challenges and roadblocks with grace, patience and a “can do” attitude. Others lean on this person for ideas and solutions because they trust their opinions and advice.  They have a growth mindset, thinking outside of the box to lead a team or others to constantly give their best at work.  They practice inclusivity to build sustainable results and lasting impact at BEST. 

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BEST Service Pros.
Top KPI (Key Performance Indicator)

Christine Bonham, Judy Lockyear, Grace Adair

In recognition of outstanding performance in KPIs:

  • 250-Million Dollar Club:

    University of Guelph Ridgetown - 101 Points, Judy Lockyear (Site Supervisor)

  • Million Dollar Club:

    Lakehead University - 153 Points - Christine Bonham (Area Manager Thunder Bay)

  • Ops Manager:

    Grace Adair - 76 Points (Operations Manager, Western Ontario)

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BEST Service Pros.
Top CSI (Customer Service Index)

Donna Poirier, Martha Avalos, Morteza Asadi

In recognition of outstanding performance in Customer Satisfaction:

  • 250-Million Dollar Club:

    Electronic Arts - Score 10, Morteza Asadi

  • Million Dollar Club:

    Cold Lake DND - Score of 10, Donna Poirier

    Red Deer Polytechnic - Score of 10, Martha Avalos

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BEST Service Pros.
Team Member Satisfaction Index

Ghada Saloom, Ryan Cortezano

In recognition of outstanding performance in team member engagement:

  • 250-Million Dollar Club

    North Hill Centre - Score 9.89, Ryan Cortezano

  • Million Dollar Club:

    Humber North Campus - Score 9.40, Ghada Saloom

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BEST Service Pros.
Top Scorecard Audit

Various Winners

In recognition of outstanding performance and dedication to operational procedures:

  • 250-Million Dollar Club

    BCIT Downtown - BC, Jasper Bermudez

    Drumheller Portfolio - AB, Kadena Chambers

    North Hill Center - AB, Ryan Cortezano

    St. Jerome's University - ON, Tatyana McKeown

  • Million Dollar Club

    Humber North Campus, ON - Ghada Saloom

    Humber Lakeshore Campus, ON - Steve Quezada

    Red Deer Polytechnic, AB - Martha Avalos

    Oshawa Centre, ON - Shari Lain

    University of Toronto, ON - Sebastian Salazar

    Cold Lake DND, AB - Donna Poirier

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BEST Service Pros.
Years of Service

Various Winners

In recognition of loyalty and commitment to Operational Excellence for the milestones of 5, 10 and 15+ years.

  • 5 Years

    Mona Singam, Site Mgr. Simon Fraser University, BC

    Saiful Islam, Site Mgr. Metrotown Centre, BC

    Wilderman Herrera, Area Mgr - BCIT Campuses

    Myles Davis, Business Development Mgr. Head Office

    Mamta Dhillon, Human Resources Mgr. Head Office

  • 10 Years

    Greg Bratland, Chief Operating Officer, Head Office, BC

    Mike Tung, Regional Director of Eastern Operations, Ontario

  • 15 Years

    Chris Hodgson, Site Manager Simon Fraser University, BC

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BEST Service Pros.
Safety

Various Winners

In recognition of the team’s commitment to operational excellence and focus on safety – zero lost days.

British Columbia

  • Abderdeen Mall - Kamloops

  • BC1 Institute of Technology - Downtown - Vancouver

  • BC4 Institute of Technology - Richmond

  • Capilano University - North Vancouver

  • Coast Mountain Bus - Lower Mainland

  • Electronic Arts - Burnaby

  • Tsawwassen Mills Mall - Delta

  • Vancouver Community College - Vancouver

  • Vancouver Convention Centre - Vancouver

Alberta

  • Drumheller Portfolio, Drumheller

  • North Hill Centre - Calgary

  • Red Deer College - Red Deer

Ontario

  • Humber Lakeshore Campus - Toronto

  • St. Claire College - Windsor

  • St. Jerome's University - Waterloo

  • University of Guelph - Ridgetown

  • Humber North Campus - Etobicoke

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