BEST Service Pros

FY21 Winners

BEST Service Pros.
One Team

Mamta Dhillon

This award goes to an individual who truly exemplifies collaboration and partnership within BEST. They model transparent communication and “big picture” thinking to make a positive impact and difference to other team members at BEST.  They build bridges and connections between teams and other team members. This person is always learning and growing to make themselves and those around them better. This team member has a reputation of “getting things done” in a positive and constructive way that helps others move forward with success.

BEST Service Pros.
Unsung Hero

Shubham Swain

This award recognizes the Individual who has made a significant contribution through acts of selflessness, perseverance and sacrifice without expectation of reward or recognition. This team member quietly makes a difference by aligning our people, systems, and other resources in an effort to grow our corporate intelligence, ensuring BEST continues to be set up for success for all that is within their power.  They contribute behind the scenes with a positive attitude, a willingness to help in whatever capacity necessary and a commitment to excellence. They are a source of inspiration to all of us as their level of commitment and passion really is going above and beyond their role.

BEST Service Pros.
Core Values

Willy Herrera

This award is designed to identify and honour the team member who truly demonstrates BEST’s core values consistently. The team member that goes above and beyond their role, all the while upholding BEST’s core values.  At any given time, this team member exemplifies any of BEST’s core values in their work, their attitude and communication with others. Through their actions, they strengthen BEST’s values-driven culture while encouraging their teammates to do the same.

BEST Service Pros.
Phoenix

Shari Lain

This award is designed to recognize the team member that faces challenges and roadblocks with grace, patience and a “can do” attitude. Others lean on this person for ideas and solutions because they trust their opinions and advice.   They have a growth mindset, thinking outside of the box to lead a team or others to constantly give their best at work. They practice inclusivity to build sustainable results and lasting impact at BEST. 

BEST Service Pros.
Top KPI (Key Performance Indicator)

Jerome’s University
Cold Lake DND
Ermias Ayele

In recognition of outstanding performance in KPIs:

  • 250-Million Dollar Club: Jerome’s University - 97 Points

  • Million Dollar Club: Cold Lake DND - 134 Points

  • Operations Manager: Ermias Ayele - 66 Points

BEST Service Pros.
Top CSI (Customer Service Index)

Electronic Arts
Humber North Campus
Red Deer College

In recognition of outstanding performance in Customer Satisfaction:

  • 250-Million Dollar Club: Electronic Arts - Score 10

  • Million Dollar Club: Humber North Campus - Score 10 AND Red Deer College - Score 10

BEST Service Pros.
Team Member Satisfaction Index

Electronic Arts
Vancouver Convention Centre

In recognition of outstanding performance in team member engagement:

  • 250-Million Dollar Club: Electronic Arts - Score of 9.87

  • Million Dollar Club: Vancouver Convention Centre - Score of 9.55

BEST Service Pros.
Top Scorecard Audit

Electronic Arts
Premium Outlet Mall
Vancouver Community College

In recognition of outstanding performance and dedication to operational procedures:

  • 250-Million Dollar Club: Electronic Arts - Audit score of 100

  • Million Dollar Club: Premium Outlet Mall - Audit score of 100 AND Vancouver Community College - Audit score of 100

BEST Service Pros.
Years of Service - 5 years

Betty Hsu
Ryan Cortezano
Garth Miller

In recognition of loyalty and commitment to Operational Excellence for the milestones of 5 years.

BEST Service Pros.
Years of Service - 10 years

Bruce Taylor
Todd Gregory
Pat Peardon
Joe Arienda

In recognition of loyalty and commitment to Operational Excellence for the milestones of 10 years.

BEST Service Pros.
Sales Excellence of the Year

Business Development and Marketing Teams

In recognition of commitment to Sales and Marketing operational excellence and dedication.

Business Development and Marketing Teams - $11 Million

BEST Service Pros.

Safety

In recognition of the team’s commitment to operational excellence and focus on safety – zero lost days.

  • BCIT Richmond

  • BCIT Downtown

  • Vancouver Convention Centre

  • Electronic Arts

  • Langara College

  • SFU Downtown

  • Vancouver Community College

  • Cold Lake DND

  • Drumheller Portfolio

  • North Hill Centre

  • Red Deer College

  • Humber Lakeshore Campus

  • St. Jerome’s University

  • University of Toronto

  • University of Guelph-Ridgetown