At BEST, innovation is not just a value; it’s how we deliver better service every day. We believe that great ideas can come from anywhere, which is why we foster a culture of curiosity and creativity across all levels of our team. Our goal is to bring fresh thinking and smarter solutions to every client partnership.
Smarter Technology, Real Results
We actively test and implement new technologies that make our service more efficient, transparent, and sustainable. Some of the innovations already in place across our sites include:
Autonomous cleaning robots that take on large-scale floor care while our staff focus on detailed work and safety
Drone-based window cleaning for quicker, safer, and chemical-free exterior service
Digital tools like Otuvy and WandaNEXT for live task verification and real-time service updates
AI-powered waste sorting that boosts recycling rates and reduces environmental impact
Electric vehicles for silent, zero-emission support across large facilities
We also work closely with vendors to introduce high-performance equipment that increases cleaning quality while reducing downtime and physical strain for our team members.
A Culture Built for Innovation
We invest in the people and tools that drive positive change. Over the past year, we’ve reinvested more than 2% of our revenue into new technologies, systems, training, and processes. With a dedicated Innovation Manager and support from our Lean Steering Committee, we explore new ideas and scale the ones that work best for our clients.
We believe innovation should feel practical and accessible, not theoretical. From pilot to rollout, every initiative is designed to add measurable value to the people and places we serve.
Lean and Agile Thinking
We follow a Lean Agile approach to work. This means we continuously improve by listening closely, adapting quickly, and removing inefficiencies. With over 2,600 trained problem solvers across BEST, our teams are empowered to solve challenges on the spot and make everyday improvements that truly add up. It's a hands-on way to keep raising the bar on quality, cost-effectiveness, and client satisfaction.
Innovation with Purpose
For us, innovation is not about doing something new for the sake of it; it’s about helping you meet your goals faster and more effectively. Whether it’s achieving sustainability targets, solving labour challenges, or improving service visibility, our innovations are always rooted in practical outcomes.
Through ongoing collaboration, transparent communication, and a commitment to continuous improvement, BEST is proud to be a partner that brings value today and continues to build toward the future.