How do you rate your Janitorial Services?

Whether you outsource you janitorial services or manage them internally you should design a set of Standard Operating Procedures to ensure the same high quality of service all the time. At BEST, we rate our sites on a APPA Quality Assurance System that has a 4-tier rating system. Compare your current cleaning standards against ours and see where your janitorial services rank!

Tier 1: Brilliant! (80-100%-Compatible with APPA Level 1)
Orderly Spotlessness: Establishes cleaning at the highest level.

•Floors and base moldings shine and/or are bright and clean; colors are fresh. There is no buildup in corners or along walls.
•All vertical and horizontal surfaces have a freshly cleaned or polished appearance and have no accumulation of dust, dirt, marks, streaks, smudges, or fingerprints.
•Washroom and shower tile and fixtures gleam and are odor-free. Supplies are adequate.
•Trash containers are empty, clean, and odor-free.

Tier 2: Excellent (50-79%-Compatible with APPA Level 2)
Ordinary Tidiness: The level at which cleaning should be maintained. Lower levels for washrooms, changing/locker rooms, and similar type facilities are not acceptable.

•Floors and base moldings shine and/or are bright and clean. There is no buildup in corners or
along walls, but there can be up to two days worth of dirt, dust, stains, or streaks.
•All vertical and horizontal surfaces are clean, but marks, dust, smudges, and fingerprints are noticeable with close observation.
•Washroom and shower tile and fixtures gleam and are odor-free. Supplies are adequate.
•Trash containers empty, clean, and odor-free.

Tier 3: Satisfactory (30-49%-Compatible with APPA Level 3)
Casual Inattention: Reflects a lowering of normal expectations. While not totally acceptable, it has yet to reach an unacceptable level of cleanliness.

•Floors are swept clean, but upon close observation dust, dirt, and stains, as well as a buildup of dirt, dust, and/or floor finish in corners and along walls, can be seen.
•There are dull spots and/or matted carpet in walking lanes, and streaks and splashes on base molding. All vertical and horizontal surfaces have obvious dust, dirt, marks, smudges, and fingerprints.
•Trash containers are empty, clean, and odor-free.

Tier 4: Trouble! (<29%-Compatible with APPA Level 4)
Moderate to Unacceptable Dinginess: Areas are becoming unacceptable, people beginning to accept an environment lacking normal cleanliness.

•Floors are swept clean, but are dull. Colours are dingy, and there is an obvious buildup of dust, dirt, and/or floor finish in corners and along walls. Molding is dull and contains streaks and splashes.
•All vertical and horizontal surfaces have conspicuous dust, dirt, smudges, fingerprints, and marks that will be difficult to remove.
•Trash containers have old trash. They are stained and marked. Trash cans smell sour.

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