Trained to Offer the BEST in Customer Service
To guarantee excellent results, we train and certify our team, creating a highly qualified team. By helping our customers with their initiatives and achieving their goals, we create trust, allowing them to focus on their facilities.
Our training program is divided into two stages: first, through our training portal, team members complete online modules designed to provide comprehensive training initiatives. This online training guarantees the quality and standardization of our service. In addition to 24/7 convenience and accessibility, studies have shown that online training increases user retention.
After team members complete their modules online and receive a passing grade, they receive hands-on custody training. Our hands-on training is tailored to the specific position that each new hire will perform. We classify our custody team into three groups: light-duty, heavy-duty, and project team. Depending on the tasks the team member will be performing, they will receive specific training designed to inform, but not overwhelm.