Certifications and Awards

Recognizing BEST Practices

BEST Service Pros has a number of certifications and awards that speak to our professionalism, quality of service, and commitment to the environment. Our portfolio of certifications and awards reaffirms the provision of service that is consistent and exceeds expectations, while managing both our impact on the environment and the impact of our clients. We are also active in many industry associations. We believe that by staying active in both our industry and our clients’ industry associations, we can learn and maintain cleaning best practices, and offer these to our clients.

We are currently the only company in this industry to hold both CIMS-GB and Carbon Neutral certifications. This industry-first is an example of our commitment to innovation and to being leaders in environmental best practices.

CERTIFICATIONS

Cleaning Industry Management Standard (CIMS) with Honors

The CIMS assessment program is a key industry standard in the janitorial industry. CIMS is the overarching certification of a company as a whole and is equivalent to the ISO 9001 certification process, however, it far exceeds these standards because it is industry specific. Our CIMS Certification verifies that we have the right systems in place to ensure that we deliver operational excellence on a daily basis.

The CIMS certification assures clients that we have the proper systems in place in the areas of human resources, service delivery, health and safety stewardship, quality systems, management commitment, and environmental practices.

CERTIFICATIONS

Cleaning Industry Management Standard (CIMS) and Green Building (GB) with Honors

BEST achieved the ISSA Cleaning Industry Management Standard (CIMS) and Green Building (GB) certification with honours in 2012. Reaching the Green Building (GB) certification level to this standard guarantees clients that our training, chemicals, and equipment are not just Eco Logo certified but are also compliant to LEED™-Existing Building (LEED™-EB) as well. Being CIMS-GB Certified means the services we provide are at the forefront of environmental best practices.

CERTIFICATIONS

COR Certification

COR certification verifies that we have safety management systems in place that meet the established Occupational Health and Safety standards. To gain COR Certification, BEST Service Pros participated in the detailed standard processes required by COR. This process ensures adequate safety training, high safety standards onsite, and that we have a detailed health and safety manual, preventing work-related injuries and ensuring safe work practices at our clients’ facilities.

CERTIFICATIONS

Offsetters

As a company, we have been committed to measuring and offsetting our carbon footprint since 2009. We have positioned ourselves as one of the only janitorial organizations in Canada that has a comprehensive climate strategy to achieve a zero carbon footprint. We accomplished this by working closely with Offsetters, the leading carbon management provider in North America.

Our carbon offset funds are used to support projects that otherwise would not have been possible and are not used to subsidize existing planned projects. Since 2009, we have offset 4,532,000 kg of CO2e, which is equivalent to the removal of 1,272 cars from the road. Our portfolio of offset funded projects includes local, regional, and international ventures.

CERTIFICATIONS

SuperHost

SuperHost® is a suite of quality, customer service training courses for front-line employees, recognized as the standard for customer service excellence in British Columbia. First launched in 1985, SuperHost (before named WorldHost) was responsible for the customer service training for the 2010 Vancouver Winter Olympics.

BEST Service Pros provides cleaning services for higher education campuses, shopping centers, and convention centers across Canada to ensure that all visitors, guests, students or staff receive excellence in customer service. That’s why we provide this training to all public-facing team members. We understand that our services go beyond traditional cleaning tasks. In addition, we are ambassadors for our clients’ facilities and we need to present a professional image to our clients.

BEST has collaborated with SuperHost and became a Certified SuperHost Instructor to provide customer service excellence training to our team. The Foundations of Service Quality is a comprehensive, practical course with the principles of providing a quality service experience in the following customer service areas:

  • Basic customer service, communication and teamwork skills – some of the key 21st-century skills
  • Relationships between service quality, customer experience, and business objectives
  • The importance of frontline employees in the service sector businesses
  • Expectations from the point of view of customers, employers, and employees
  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess the customer experience and service quality

This training has enabled us to improve our high quality of service, operations, and the customer service experience that our clients provide to their customers or patrons.

AWARDS

Canada’s Best Managed

As a clear indication of our stability and managerial strength, BEST Service Pros was named one of Canada’s Best Managed Companies in 2014, 2015, and 2016. Most recently in 2017, we were awarded the Gold Standard for achieving this milestone four years in a row.

Determined by Deloitte Canada, The Canada’s Best Managed Company designation one of our nation’s most prestigious business awards. Established in 1993, Canada’s Best Managed Companies is a leading business awards program that acknowledges excellence in Canadian-owned and managed companies, with revenues over $15 million. This designation verifies the strength and capacity of our managerial and operational processes, and is awarded only to companies that demonstrate business excellence, with an emphasis on core vision, creating stakeholder value and excelling in the global economy. We were able to achieve this elite status due to our commitment to operational excellence.

To achieve this, companies are assessed on their business strategy, capability, team alignment, and financial performance. We were able to achieve this elite status because of our commitment to operational excellence that is built upon the standards of the CIMS and CIMS-GB standards.

Our Canada’s Best Managed designation demonstrates our commitment to best practices throughout every level of our company.

AWARDS

Canada’s Most Admired Corporate Culture

This national program, now in its 12th year, annually recognizes best-in-class Canadian organizations for having cultures that enhance performance and sustain a competitive advantage. Forty winners are annually chosen across four categories: three are based on revenue (growth and small cap, mid-market and enterprise) and one not-for-profit category (broader public sector). Organization submissions are scored on 6 categories: vision and leadership; recruitment and hiring for fit; cultural alignment and measurement; retention, rewards and recognition; organizational performance; and corporate social responsibility. The Canada’s 10 Most Admired Corporate Cultures™ program creates a benchmark of success for all those who are nominated.

AWARDS

Fastest Growing Companies

We are proud and to announce that BEST Service Pros has been selected as one of the “Fastest Growing Companies” in British Columbia.

This certificate is presented by Business Vancouver Magazine and recognizes companies across the province that have shown remarkable growth over the past five years.