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JanitorialBlog

Why We Don’t Franchise Our Services

BEST Service Pros, named one of Canada’s Best Managed Companies by Deloitte, is a leading janitorial services provider specializing in integrated facilities management and customer services to educational, retail, convention, office, and large commercial buildings across western Canada.

We have been able to achieve such a prestigious designation because of our commitment to a one business model approach. This approach ensures clients will always be dealing with a BEST team member. We do not use temporary foreign workers or subcontractors, and we have a no-franchise business model so that we have control over the hiring, orientation, training, and development of our team. This also means we have more control over the quality of service our clients receive.

We understand that our front line team members are the most important component in fulfilling our service delivery promise and an effective recruitment and retention program is crucial to creating long-term, sustainable success. This is why it is so important to create a team with the capacity to deliver on client requirements. By recruiting the right people and investing in their training and development we are able to provide a superior level of operational and service excellence to our clients.

We pride ourselves in being an ‘Employer of Choice’ in the janitorial industry and our focus on developing long-term employees has allowed us to achieve one of the lowest turnover rates in the industry. Having happy, experienced, well trained staff and low turnover provides improved services, quality, and customer satisfaction.

Our one business model approach has allowed us to create a culture based on trust and respect and to build a reputation as an employer who treats their team members fairly, attracting and retaining the most qualified candidates in our field. This is why we don’t franchise; we firmly believe that the best service delivery can only be achieved when you retain the best employees.

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  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client