Why We Don’t Franchise Our Services
BEST Service Pros, named one of Canada’s Best Managed Companies by Deloitte, is a leading janitorial services provider specializing in integrated facilities management and customer services to educational, retail, convention, office, and large commercial buildings across western Canada.
We have been able to achieve such a prestigious designation because of our commitment to a one business model approach. This approach ensures clients will always be dealing with a BEST team member. We do not use temporary foreign workers or subcontractors, and we have a no-franchise business model so that we have control over the hiring, orientation, training, and development of our team. This also means we have more control over the quality of service our clients receive.
We understand that our front line team members are the most important component in fulfilling our service delivery promise and an effective recruitment and retention program is crucial to creating long-term, sustainable success. This is why it is so important to create a team with the capacity to deliver on client requirements. By recruiting the right people and investing in their training and development we are able to provide a superior level of operational and service excellence to our clients.
We pride ourselves in being an ‘Employer of Choice’ in the janitorial industry and our focus on developing long-term employees has allowed us to achieve one of the lowest turnover rates in the industry. Having happy, experienced, well trained staff and low turnover provides improved services, quality, and customer satisfaction.
Our one business model approach has allowed us to create a culture based on trust and respect and to build a reputation as an employer who treats their team members fairly, attracting and retaining the most qualified candidates in our field. This is why we don’t franchise; we firmly believe that the best service delivery can only be achieved when you retain the best employees.