• Quality Assurance

Why BEST

True quality assurance can come only through impartial third party certification processes. We have quality assurance certifications and practices in place to ensure the consistent delivery of exceptional cleaning and customer service. Our Standard Operating Procedures are built around these third party certifications and audits to provide clients assurance of our commitment to best practices in all we do.

Our Certifications include:

  • Management Practices – Canada’s Best Managed Company
  • Operation Policies and Procedures – Certified through CIMS with Honours
  • Human Resource Practices – Certified through CIMS/Federal Contractors Program
  • Quality Assurance Program – Certified through CIMS with Honours
  • Training and Development – Certified through ISSA Supplier Support Program
  • Health and Safety Systems – Certified through COR
  • Green Cleaning Initiatives – Compliant with LEED and BOMA BESt
  • Carbon Neutral Certified – Certified through Offsetters

Most janitorial companies use a “compliance” internal self-marking checklist with no impartial third-party pass/fail measurement process. We maintain numerous third-party certifications to ensure we are at the forefront of innovation in the industry and to assure our clients of our expertise.

Our service delivery is designed to exceed more than just cleaning expectations; it is designed to exceed customer service, safety, security, risk mitigation, training, quality assurance, and environmental expectations as well.

 
  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client