• Career Growth

Site Manager

BEST Service Pros is a leader in providing premier services in both custodial and confidential document destruction & storage services to a prestigious and loyal client base. Our goal is to create an environment of operational excellence that maximizes the potential of team members, clients and BEST. This passion for operational excellence has recently been recognized by the Deliotte Group through our designation as one of Canada’s Best Managed Companies and by Waterstone Human Capital as one of Canada’s 10 Most Admired Corporate Cultures.

Purpose of Job:

The Site Manager is responsible for managing the entire operation at a custodial site ensuring a safe and professional work environment, which fosters BEST culture, mission, and values.  The incumbent is responsible for completing various activities including but not limited to supervising daily operations that exceed both safety and quality expectations, managing the site’s budget and performance in accordance to the Key Performance Indicator (KPI) requirements, anticipate change and/or business growth while meeting the appropriate level of staffing needs and must be able to communicate effectively.

Reporting Structure: The Site Manager reports directly to the Operation’s Manager.


  • Train front line staff, Site Administrator, and Assistant Manager;
  • Motivate, coach, mentor and provide guidance to a staff of up to 40 team members ensuring employee development;
  • Effectively/Professionally communicate both internally (staff, head office etc.) & externally (clients);
  • Identify, support, and develop growth plans for project works or other site locations;
  • Oversee duties of Assistant Managers, Lead Hands, & Custodians ensuring regular & exception based tasks are performed with BEST guidelines;
  • Provide verbal/written corrective and/or disciplinary action in accordance with BEST policy guidelines;
  • Identify potential issues, seek strategic alternative solutions while mitigating risk;
  • Implement/Communicate company initiatives in a timely & effective manner;
  • Manage changing priorities with a thorough understanding of business needs;
  • Work at front line level to meet contractual obligations as needed;
  • Work/respond to inquiries outside business hours to meet business needs;
  • Other duties as required to support contractual needs and business growth.

Skills Required:

  • Intermediate knowledge of MS Office & understanding of income statements, forecasts etc.
  • Comprehensive understanding of Employment Standards Act & Occupational Health and Safety Act;
  • Strong leadership skills
  • Excellent interpersonal & communicational (written & verbal) skills;
  • Intrinsic ability to effectively analyze, plan, prioritize, negotiate, & execute business’ strategic goals.

Education & Experience:

  • Business related post-secondary diploma/degree;
  • Minimum 3 years work experience with a focus on service, financials & budgets, safety, & HR;
  • Valid driver’s license with an acceptable driving abstract;
  • Acceptable security and criminal record check.

If you have the necessary qualifications and experience, please submit your resume and cover letter to careers@best.ca. We also request before applying, you review our company video found on our website at www.best.ca under our Mission and Vision tab, to see if our team is a good fit for your career goals.

We thank all applicants for their interest in joining our team, however, only short-listed candidates will be contacted. No phone calls please.


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  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client