BEST Service Pros (BC/AB) celebrates inaugural appearance on Deloitte’s ‘Best Companies in Canada’ award list

June 24, 2015

Started 58 years ago, family founded business has evolved core janitorial services into that of a major maintenance services provider to ‘high visibility/high traffic’ private and public facilities throughout Western Canada

Vancouver, BC June 24, 2015: Vancouver based facilities services company, BEST Service Pros has been recognized as a national winner of Deloitte’s Canada’s Best Managed Companies awards program.

“Our company is delighted and proud to be recognized as a winner of this major award, and especially this year, when there was such a focus on customer relationships, which really is the foundation for our continued growth”, said BEST Service Pros CEO Kevin McCrum. “We’re a private company that with experience, planning and hard work from our professional management and able staff, has managed our way to an enviable level of achievement, in a very competitive industry. This track record naturally offers us the opportunity to explore future synchronistic growth, while maintaining focus on our core values.”

The company demonstrated organizational rigour and risk tolerance to Deloitte judges as it continued to invest in systems, on-the-job technological advances and professional and skills training for over 1,000 employees through the last recession.

“I don’t think people have really thought of facilities services provision as an area aligned with high levels of expertise, of technology, of employee commitment. We’ve changed that notion,” said McCrum. “We’ve developed a ‘4 pillars of excellence’ service model that we are thoroughly committed to as a company. We want everyone—from executives to managers to on-the-ground staff—to understand it, believe in it, and improve on it.”

Communicating that model effectively across the company, McCrum notes, means that customers–who themselves run high profile, logistically challenging spaces (like the Vancouver Convention Centre or Capilano University or Royal Canadian Air Force base ‘4 Wing Cold Lake, Alberta)—understand that they will get a customized approach based on their facility’s particular needs and demands. Clients deal with sustainability, environmental, regulatory, safety and ‘trust verified’ requirements. It means that companies that service them need to demonstrate the highest levels of trustworthiness, transparency and certification.

“That we’re able to give our customers that ‘inspect what you expect’ level of confidence through a combination of ‘high touch’ AND ‘high tech’, within an industry where private and very large public companies vie for these contracts, speaks to the success of our mission, our methods and our ambitions,” said McCrum.

About Best Pro Services: BEST Service Pros has provided commercial janitorial services to clients across Western Canada since 1956. Headquartered in Vancouver, BC, we design and manage facility maintenance solutions which include janitorial, exterior building maintenance, and graffiti removal services. In addition to our facility maintenance division, we are also Western Canada’s largest privately owned, NAID Certified Document Management Company servicing the Vancouver, Victoria, Calgary, and Edmonton markets.

BEST Service Pros currently services clients in commercial facilities with a large volume of visitors within the education, shopping and convention centres, transportation, industrial, government, and entertainment sectors.

For more information or to arrange an interview:
Media Contact: Judy Rudin
Phone: 604-219-5168

  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client