Custodial Site Manager

Key Responsibilities:

The focus of this position is to manage and oversee the daily operations of a Calgary custodial site. If you are the successful candidate, you will be responsible for ensuring that the Operations meets or exceeds safety, quality, staffing and business growth expectations as well have proven capabilities to ensure the service delivery to our valued client.   In addition, you will provide leadership, coaching and training in a professional manner to ensure on-going skill enhancement and personal development for your direct/indirect reports.   You will maintain site operation performance in accordance with Key Performance Indicators (KPI’s), Employment Standards and company policies and procedures.

Core Competencies:

  • Understanding of the provincial Employment Standards Act and the Occupational Health and Safety Act.
  • Excellent interpersonal skills to establish effective working relationships both internally/externally
  • Excellent communication skills (both written and verbal) in order to communicate in a clear, concise manner with clients, end users, peers and front liners
  • Ability to prioritize workload to complete daily/monthly activities and meet deadlines.
  • Ability to identify/analyze business problems and recommend and develop solutions to mitigate risk.
  • Proven and successful track record in training and working with a large work force up to 40 Team Members.
  • Track record in working with clients and key end users in a professional manner to provide solutions and address any concerns or questions that may come up
  • Above average knowledge of MS Office (e.g. Word, Excel, PPT and Outlook) in order to develop/maintain documents, spreadsheets and to use e-mail as well as industry specific software).
  • Knowledge and safe handling and practices of various Janitorial equipment and processes which includes but not limited to: smallwares, machinery and scrubbers, floorcare, Vacuums,
  • Flexibility in working hours which will include variable shifts and weekend coverage.

Job Complexities/Challenges:

  • Effectively Communicating with workforce that have English as a Second Language
  • 24hr Operation that will require you to work and respond to our clients outside the normal working ours.
  • Carrying out tasks and duties instructed by management and clients in a timely manner
  • Will be required at times to work at the Front Line to complete tasks or fulfill contractual obligations

Position Necessities:

  • Must have completed post-secondary education
  • Valid Driver’s License and acceptable Driving record
  • Acceptable Security and background check
 
  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client