CIMS

Unlike other janitorial companies, we have chosen to take the extra step of adopting the Cleaning Industry Management Standard Green Building level international certification process for our internal quality management systems.

CIMS is the overarching certification of a company as a whole and is equivalent to the ISO 9001 certification process however, it far exceeds these standards because it is industry specific. Therefore, this program assures our clients consistent delivery on their expectations of quality cleaning standards as well as the implementation of best business and leadership practices.

CIMS with Honours

The CIMS assessment program is a key industry standard in the janitorial industry. CIMS Certification ensures improved efficiency, greater customer satisfaction, and overall better quality service. It was established by The International Sanitary Supply Association (ISSA), and has received an official endorsement from the International Facility Management Association (IFMA). The ISSA is the largest international and most widely recognized cleaning association. CIMS certification provides a rigorous and thorough verification process for the janitorial industry. The CIMS standard consists of six areas of management best practices:

  • Human Resources
  • Service Delivery Training
  • Health and Safety Stewardship
  • Quality Systems
  • Management Commitment
  • Environmental Stewardship

An ISSA accredited third-party evaluator conducts an on-site review of the applicant’s systems, processes, and documentation to ensure compliance at a Head Office level. The evaluator then visits individual customer accounts or locations to ensure that the organization’s activities are consistent with the documented systems and processes at the Head Office level.

The CIMS Certification process certifies that companies have a complete quality assurance program that leads to improved efficiency, greater customer satisfaction, and overall better quality service.

CIMS-GB with Honours

We achieved the ISSA Cleaning Industry Management Standard (CIMS) and Green Building (GB) certification with honours in 2012. In compliance with this certification, we have implemented environmental sustainability initiatives into our daily operations including a green cleaning policy, procurement policy, and training programs to control and reduce indoor chemical & pollutant sources.

Being CIMS-GB Certified means the services we provide are at the forefront of environmental best practices. It means you can rely on our green cleaning services to maintain your facilities, that our employees receive the most up to date and appropriate training, and we use chemicals and equipment that are Eco Logo certified and LEED™-Existing Building (LEED™-EB) compliant.

With our environmental sustainability program you get;

  • Our standardized green cleaning program called “GreenClean”.
  • Staff trained to deliver our high performance “GreenClean” services.
  • Certified sustainable cleaning products and materials through strategically selected vendors.
  • Energy Star rated cleaning equipment wherever possible.
  • Reduced and controlled indoor chemical pollutant.
 
  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client