• Loyalty and Trust

Mission & Vision

Our team mission statement is, “We are committed to Operational Excellence in designing and delivering Building Service Solutions to secure the long-term loyalty and trust of our team and clients.” which is supported by one of our core values, “We continuously improve ourselves, our processes, and the environment in which we live.”

Our Vision


Our Mission


Our Core Value Commitments


To be recognized as the leading building services provider in North America. We are committed to Operational Excellence in designing and delivering Building Service Solutions to secure the long-term loyalty and trust of our team and clients. Respect
Sustainable Success
Integrity
Communication
Employee Recognition
Client Focused
Improvement
Investment in People
Culture of Excellence

Sustainability

Sustainability is a key component of our Mission & Vision and our dedication to sustainability is centred on 4 core commitments:

  • Creating clients for life
  • Being an ‘Employer of Choice’
  • Specialized Client Focus
  • Culture of Excellence

Clients for Life

We are highly committed to having clients for life by providing the most value for their dollar, while delivering world class cleaning and service and outcomes. We have retained 100% of our contracts upon renewal.

Employer of Choice

At BEST, our people are the key ingredient to our success and we are committed to being an employer of choice by providing both professional and personal development opportunities. We have an employee retention rate of 90% and a Team Member Satisfaction Index of 85%.

Preferred Clients

Uncommon in the cleaning industry, we have a small client base of mostly high profile accounts with large square footages. This smaller client base allows us to provide specialized expertise and a higher level of executive attention than provided by other cleaning companies.

Culture of Excellence

We are committed to excellence in all we do, as such, we have pursued third party certifications and audits to ensure our standard operating procedures will consistently maintain the highest level of service and quality outcomes for our clients, employers, and stakeholders.

 
  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client