• Client Focused

About

We are a Canadian owned and operated company headquartered in Vancouver with locations across Western Canada. We have been providing professional commercial building cleaning services since 1956 and have a long history of providing cleaning and customer service solutions to our clients throughout Western Canada.

Our expertise is in high traffic public facilities such as post secondary schools, shopping malls, and municipal facilities, which require a high level of cleaning expertise, scheduling & planning, supervision, attention to detail, responsiveness and quality management. We have a proven track record servicing these high traffic, high volume facilities and we continue to grow and retain contracts with these types of facilities.
One Business Model Approach

No Subcontractor Model

We do not subcontract our day to day cleaning services and believe strongly that our employees’ personal and professional development are essential to how we deliver our services. The use of sub-contractors can limit quality control, training and fair labour practices. It can also detract from our core value commitments to provide a premier service to our clients, and ensure the respect and trust of our team. Due to these risks, we only use subcontractors for specialty requests or services when a client approves and agrees that the benefit associated with the unique situation outweigh the risks. We strongly believe that the one-business approach is a best practice in the industry, will result in higher quality standards, and provide our clients with the confidence that proper auditing and best labour practices are in place.

No Temporary Foreign Workers

We are not enrolled in the temporary foreign workers program. We have set this standard to ensure we provide our clients with service excellence. By not using temporary foreign worker, we are supporting our communities by hiring local residents and investing in training and development programs to create stability in a qualified work force. We strive to develop career opportunities for each of our employees and create an atmosphere where they can grow in their roles and become long-term BEST employees. Team retention, continued quality, and customer service excellence are best achieved through a no temporary foreign workers model.

No Franchise Model

We also operate under a no franchise model. We are proud of our 59 years of uninterrupted service to our valued clients. We are able to maintain clients because of our experience and benchmarking, both of which help us consistently improve our processes. We believe a franchise model would not be aligned with our mission, vision, or core values and would not allow our businesses to maintain the high level of quality and transparency required to ensure each client’s needs are met on a consistent basis.

 
  • “Over the term of our contract we have seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “I was very impressed with your team’s ability to recruit, train and execute not only the unique demands of a pre-construction cleanup, but also with the ongoing requirements in marking a “world class” first impression for our clients and team members.” – BEST Service Pros Client

  • “I have been particularly impressed with the many professional systems BEST maintains on an ongoing basis from spill and floor care logs to safety training initiatives to employee recognition programs.” – BEST Service Pros Client

  • “I have been very happy with BEST Service Pros’ diligence in providing exceptional janitorial services through their commitment to a unique service offering.” – BEST Service Pros Client

  • “BEST has consistently met and exceeded expectations as determined by our internal evaluation process and by an external independent APPA auditor.” – BEST Service Pros Client

  • “Through third party associations they are able to offer services that are carbon neutral and offer green cleaning that helps us reach our corporate goals.” – BEST Service Pros Client

  • “Through the unique company culture that BEST Service Pros brings, they are able to provide a level of service and care not seen with our previous service providers.” – BEST Service Pros Client

  • “Results speak for themselves and BEST’s proactive approach to managing our account has reduced cleaning deficiencies significantly over previous janitorial contractors.” – BEST Service Pros Client

  • “Over the term of our contract we have consistently seen ongoing and sustainable improvements in the quality of service, the quality of the personnel completing the service and enhancements in their quality inspection reports and overall ability to manage the cleanliness of our facilities.” – BEST Service Pros Client

  • “The first report I had when I got into the office the morning was ‘BEST is GREAT’” – BEST Service Pros Client